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Operational Development Manager
Role Title:   Operational Development Manager 
Reporting To:  Operations Director
Contract Type Full time, Permanent
Location: Head Office, Magherafelt 
Role Overview:
Operations Development Manager is responsible for successful implementation, delivery and oversight of IT, business Integrated management systems & CFM Academy. Utilizing our bespoke IT systems & data to drive performance, improve business reporting and control mechanisms throughout CFM. You will champion our digitalization, supporting change management, training and continuous improvement of Safety, Health, Environmental and Quality management systems, ensuring they are in line with corporate objectives and KPI’s while delivering optimum performance and governance.
• IT – Develop & Manage Data to support business reporting requirements
  •  Central point of contact for all IT business processes and systems
  • Leading the evolvement and implementation of IT systems companywide, utilizing available data to review, monitor, plan and optimize performance
  • Review and validate service delivery data along with distributing internal reporting suites to relevant business divisions along with producing associated Standard Operating Procedures
  • Support operational and administrative staff with the day to day running of contracts via Information Technology systems
  • Provide strategic advice on further implementation and development of all business process utilising IT data
  • Account management of third party IT and communication providers to ensure Service Level Agreements are achieved
  • Responsible for the Management and monitoring of all CFM’s IT platforms and infrastructures which include Cloud, local servers, VOIP system and data back-ups.

• IMS – Integrated Management System
  • Development and Implementation of strategic business improvement projects achieving SMART objectives
  • Strategic development of Safety, Health, Environmental, Quality Compliance and strategic development
  • Continue to evolve reporting in line with business and client needs
  • Assume senior lead roll on contract mobilisation and roll outs, ensuring smooth hand over to operational teams
  • Development of systems and processes that can be offered to new and existing clients that enhances CFM’s service offering
  • Identifying and assisting with business development including tender preparation and delivery of presentations
  • Any other duties deemed necessary by management
• CFM Academy – Talent Management & Development
  • Implementation of change management and personnel training and development of staff
  • Further implementing CAFM systems, training development, roll out training and documentation for internal and supply chain staff
  • Create and support a thriving culture among staff by supporting and developing existing initiates i.e Training &development plans, training Academy, health and wellbeing strategy, H&S committee etc
Job Measurement data:
  • Successful implementation and roll out of SMART business improvement projects that achieve corporate strategy and goals
  • SHEQ compliance and reporting to board level
  • Client and internal KPI targets are met and maintained via the utilisation of IT reports and systems
  • Attracting, retaining and developing talent and culture at levels of the business via initiatives mentioned above
Person Specification:
Qualifications & Experience:
  • 5 years’ experience working at management level
  • Possess sound knowledge of Information Technology systems
  • Experience of working in a fast paced, multi project, KPI pressured target environment
  • Extensive knowledge of business systems, process and reporting 
  • Experience of successful client liaison and business development
  • Strong project management and excellent communication skills, with ability to lead, motivate and inspire excellent performance from colleagues
  • Good working knowledge of HSQE legislation and best practice
  • A proactive and flexible working approach with the ability to adapt to changing situations
  • Experience of utilizing Computer Aided Facilities Management IT software or
  • Experience of working within the Facilities Management or Construction sectors.
Key Competencies:
  • Strategic Awareness and Management
  • Leadership & People Management
  • Budgetary & Financial/commercial management
  • Influencing, negotiation and interpersonal communication
  • Self-assertion and personal impact
  • Decision Making & Problem Solving
  • Customer Service Standards
If you are interested in the above position, and feel you meet the desired criteria, please forward your CV to:
Closing Date for Applicants: 19/11/18 @ 9am