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Job title: Planner
Line Manager/ Reporting to: Head of Operations
Location: North West (Derry) Depot
 
About us:

CFM are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 230 strong all trade workforce, as part of our 10-year vision we plan to further grow the business to an all-Ireland delivery.

Our approach is highly innovative and combines industry best practice with the latest technology to provide a 24/7/365 package which is uniquely tailored to meet the needs of every single client we work with.

We operate throughout Northern Ireland and consistently deliver high quality, fully transparent services on every level from strategic planning to handover of the completed project. This has enabled us to develop (and maintain) long standing relationships within local government, social housing, healthcare and with leading commercial and industrial companies, having responsibility for a portfolio of 40,000+ properties, delivering circa 2,000 repairs and projects per week.

As a family orientated business, we are united as one by our vision and values of being COMMITTED, FOCUSED and MOTIVATED to help:

“Support the lives of 1million PEOPLE, by maintaining & regenerating PLACES, ensuring that our operations create a sustainable PLANET for tomorrow”

 

Your new opportunity:

This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. 

This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.

 

What we offer:

We are a multi award winning company with a very exciting 10-year vision and at the heart of this vision is our PEOPLE.

As a business we are motivated to encourage and inspire in all that we do, empowering our teams to reach their full potential.

Key responsibilities:

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment
• Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
• Prioritise customer orders by due date to support the company in meeting target deadline KPI
• Escalate issues promptly to management and help resolve problems in a timely fashion

Our requirements:

Essential
• IT literate, proficient in Microsoft Office
• Previous experience of scheduling/ logistics
• Experience in customer service and customer excellence

Preferred
• Experience operating within a face paced construction industry with a focus toward housing maintenance
• A Degree / HND in a related discipline

Competencies
• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills.
• Ability to work on own initiative and as part of a cross functional team
• Ability to work accurately under pressure and meet deadlines & targets
• Good understanding of operating costs and productivity levels
• Knowledge of construction and the skills off the team members.
• Good customer service/customer care skills
• The ability to deal with the unexpected and good problem-solving skills.