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Job Title: Assistant Contracts Manager
Line Manager: Head of Operations
About us:

Established in 1974, CFM is a multi-award-winning all trades construction and maintenance company servicing clients across the public and private sector.
Innovation has been central to the growth of the business, with CFM trusted and valued by clients throughout Northern Ireland.

As a business, we deliver high-quality maintenance and improvement services within local government, social housing, healthcare, commercial and industrial sectors, having responsibility for a portfolio of 40,000+ properties, delivering approximately 2,000+ repairs and projects each week.

As a family business, our team are our most important resource, united by our strong company values. Our team are Committed, Focused and Motivated to help achieve our vivid vision which is to support the lives of 1 million People by 2031, by maintaining & regenerating 100,000 places, ensuring that our operations create a sustainable Planet for tomorrow.

About the role:

The Assistant Contracts Manager will support the Head of Operations in the service & delivery of maintenance & improvement contracts for the relevant area. They will have oversight & support the management of Sub-Contractors, Direct Labour, Stores, Supply Chain Partners, Planners & Administrators. 

Success in the role is to deliver all contract works in line with client KPI requirement and internal targets while ensuring staff understand their roles while providing adequate resources, organising the work & closely monitoring to ensure works are being completed safely, on time, to specification, and within cost. Supporting the Head of Operations in the management of all resources & facilities relating to the Depot is integral to the role also.

Managing the CFM and client relationship is very important to the role, ensuring transparency and good channels of communication exist and are maintained.

What we offer:

We are a multi-award-winning company with a very exciting 10-year vision and at the heart of this vision is our People and our desire to create a positive impact in all that we do.

As a business we are committed to encourage and inspire in all that we do, motivating our teams to reach their full potential through a collaborative approach focused on building the skills needed for the future.

Key Responsibilities:

• To manage the KPIs in place with our clients daily, using daily huddles/dashboards, along with the depot’s Supervisors, Planners, and administration team, monitoring & communicating effectively to achieve success of month end targets. The Assistant Contracts Manager will be responsible for running this Huddle.
• Driving H&S Compliance in all work practices & monitoring through H&S Inspections carried out by the area Supervisors.
• Recording corrective actions, NCR’s and improvements will be captured daily at the Daily Huddle with the Team and monitored through to completion.
• Ensure the team fully comply with all work processes using the IT systems and PDAs in place to manage the high volumes of work & ensure strong compliance across all workstreams.
• Applications management including Accuserv, C-View for contract management NTD for capturing hours worked, Accumobile for managing jobs, Teletrac for managing vehicles, SharePoint, IMS and any other software or system.
• Have an overview daily of the Planning & Scheduling of the work with the Depot Planning Teams, advising and coaching staff to ensure CFM operate as efficiently as possible with each Trade maximising productivity.
• Coordinate and manage supply chain, hold progress and performance meetings ensuring supply chain delivery meets CFM’s standards in relation to quality & performance
• Monitoring Job Numbers & Workflows ensuring adequate resource is in place to meet the Key Performance Indicators set by our clients – again this is reviewed daily with the team at the Daily Huddle and actions are fast paced.
• Populate balance scorecards and reports, circulated with teams to ensure consistent delivery and management of maintenance services
• Liaise with NIHE management on contract matters, responding to queries, complaints and preparation of KPI challenges, contractor reports, improvement plans and PLIC claims
• Liaise with QS department on QS matters relevant to contract, support resolving queries and challenges
• Liaise with the Stores Personnel to ensure all Materials are available to keep work streams operating according to the Planned Schedules. Ensure communication of any materials shortages is highlighted promptly & communication with clients is clear and timely to manage expectations.
• Management of all KPIs relating to the contract with prompt daily Corrective Actions in place where necessary, using a flexible approach to problem solving to meet targets
• Ensure the Depot Facilities, Vehicles & Equipment are managed in line with the Processes set out in CFM’s Integrated Management Workflows.
• Control all Waste streams within the Depot ensuring waste segregation is adhered to by all CFM Operatives
• Support the management of the CFM Team and any People Management activities such as annual leave, recruitment, disciplinaries, time attendance queries, and overall Performance Management
• Assist with day one induction of new starts
• Assist with and champion Continuous Improvement and LEAN initiatives within the business.
• Attend client meetings representing CFM in the best possible light
• To perform the job in accordance with the company’s policies and procedures
• To perform any other duties as may be reasonably required


• Successful implementation and delivery of contracts that achieve client KPI’s & contractual obligations
• Implementation of corporate strategy and goals - OKR’s
• SHEQ compliance
• Efficient & effective client and internal KPI targets are met and maintained via the utilisation of IT reports and systems
• Attracting, retaining, and developing talent and culture at levels of the business via initiatives mentioned above
• Continuous Professional Development

Our Requirements:

Essential Criteria
• Experienced in Construction Industry
• Good written & verbal communication skills
• A valid UK Driver’s Licence

Desirable Criteria
• CSR Supervisor Card or NVQ equivalent
• Previous experience in a Management Role
• IT Skills & knowledge of Microsoft applications (Outlook, Word, Excel,)
• Previous experience in working on Public sector maintenance contracts

• Be personally organised at all times
• Good communication & interpersonal skills
• Be able to foster a team ethic with colleagues
• Ability to focus & remain calm under pressure
• Ability to keep track of multiple tasks or projects & manage their own time effectively
• Ability to problem solve and make quick decisions regarding H&S, executing work & disciplinary issues.
• Ability to think outside the box regarding improvements to efficiencies

Our Vision & Purpose:

CFM is a purpose-driven company, with an exciting Vision and we are extremely passionate about supporting and developing our team.

Our United Nations Sustainable Development Goals (SDGs):

The 2031 Agenda for Sustainable Development was adopted by all United Nations member states in 2015. It provides a shared blueprint for peace and prosperity for people and the planet, now and into the future. Here at CFM, we are passionate about playing our part in maintaining a sustainable planet for all. By connecting our Purpose and Values to the Sustainable Development Goals 7, 8 and 11, we are ensuring that we keep a strategic and refined focus on making a significant contribution towards the delivery of associated targets underpinning these goals


Our Values:

Our Values describe what is important to CFM and form the basis of every decision we make.

CFM are an equal opportunities employer.
To apply for this job please send a copy or your CV to careers@cfm-ni.com or contact our HR department for an application form.