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Job Title: Planner
Reporting to: Customer Success Manager
Location: Mid Ulster & West

Role Overview:  Operating within a fast-paced environment this role is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.  This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.

What CFM can offer you:  This is a fantastic opportunity for a career driven professional to join an industry leader who are going from strength to strength. As well as long term career prospects you will be part of a forward thinking and dynamic team and receive benefits such as, Healthcare Cash Plan, Life Assurance, Family Friendly policies, "Perks” which offers exclusive member discounts, great deals and cashback on shopping, travel restaurants and much more!

As a Planner in CFM you will be:

  • Be the initial point of contact for tenants for urgent, routine and adaption works
  • Scheduling customer appointments and creating events
  • Notifying customers on planned arrival of workers
  • Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
  • Raising survey events on new COTs, Adaptions and Response jobs
  • Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
  • Liaise with administration team, supervisor and management to answer queries and review works in progress.
  • Liaise daily with client district maintenance officers/administrators
  • Monitoring of required completion dates, ensuring they are meet, or extension requested were required
  • Dealing with queries and complaint resolution
  • Maintaining standards and processes to reach KPI targets.
  • Support other planning areas when required as part of a cross-functional team environment
  • Prioritise customer orders by due date to support the company in meeting target deadline KPI 
  • Escalate issues promptly to management and help resolve problems in a timely fashion
  • To perform the job in accordance with the company’s policies and procedures, especially the Equal Opportunities and Dignity at Work Policy

What you'll need to succeed:

Essential

  • IT literate, proficient in Microsoft Office 
  • Previous experience of scheduling/ logistics
  • Experience in customer service and customer excellence

Desirable 

  • Experience operating within a face paced construction industry with a focus toward housing maintenance

Skills/Competencies: 

  • Excellent communication skills with the ability to manage client relationships
  • Strong planning and organisation skills.
  • Ability to work on own initiative and as part of a cross functional team 
  • Ability to work accurately under pressure and meet deadlines & targets
  • Good understanding of operating costs and productivity levels
  • Knowledge of construction and the skills off the team members.
  • Good customer service/customer care skills
  • The ability to deal with the unexpected and good problem-solving skills.
To apply please contact a member of the HR Team on 028 7938 7106 or email CV to info@cfm-ni.com.