• image
  • image
  • image
Location: Castledawson
Hours of Work: Mon – Fri 08:00 – 17:00

Role Overview:

Operating within a fast-paced environment this role is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.  This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.


• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDA’s completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment
• Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
• Prioritise customer orders by due date to support the company in meeting target deadline KPI
• Escalate issues promptly to management and help resolve problems in a timely fashion
• Assist with general administration duties as may be required. 

Education / Experience:

• Minimum of Grade C or above in GCSE or equivalent (English and Maths)
• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills.
• IT literate
• Ability to work on own initiative and as part of a cross functional team
• Experience operating within a face paced construction industry (a focus toward housing maintenance would be desirable)
• Ability to work accurately under pressure and meet deadlines & targets
• Previous experience of scheduling/ logistics
• Good problem solving skills and self-motivated
• Customer service/ relationship experience
• A Degree / HND in a related discipline would be desirable.


Please email CV to info@cfm-ni.com or contact Ciara on 02879387106 to request an application form.