• image
  • image
  • image
Job Title: Customer Success Administrator
Reporting to: Customer Success Manager
Location: Magherafelt

Role Overview:

Operating within a fast-paced environment this role is responsible for delivering response maintenance repairs contracts for the NIHE, ensuring repair requests are carried out efficiently and cost-effectively whilst delivering a first-class service to our customer.  This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.

What CFM can offer you:

This is a fantastic opportunity for a career driven professional to join an industry leader who are going from strength to strength. As well as long term career prospects you will be part of a forward thinking and dynamic team and receive benefits such as, Healthcare Cash Plan, Life Assurance, Family Friendly policies, "Perks” which offers exclusive member discounts, great deals and cashback on shopping, travel restaurants and much more!

As Customer Success Administrator in CFM you will be responsible for:

• Act as the first point of contact, providing support for all customer queries
• Provide an exceptional level of customer service, communicating to customers in a professional manner
• Responsible for the administration for a specific contract area
• Triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action.
• Work as part of a team to prioritise and management the workload
• Ensure customers are kept up to date, ensuring any issues are escalated to management
• Monitoring of target dates for jobs, tracking updates and job status
• Liaising with internal stakeholders regularly providing accurate and detailed information
• Job completions and updating system/data input
• Maintaining standards and processes to reach KPI targets
• To perform the job in accordance with the company’s policies and procedures, especially the Equal
Opportunities and Dignity at Work Policy
• To perform any other duties as may be reasonably required

What you'll need to succeed:

Essential

• Three years recent experience in a busy office environment
• 1+ years' experience providing customer support
• Minimum of Grade C or above in GCSE or equivalent (English and Maths)
• Data input experience.
• IT literate, proficient in Microsoft Office

Desirable

• Experience operating within a face paced construction industry with a focus toward housing maintenance

Skills/Competencies:

• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills
• Ability to work on own initiative and as part of a cross functional team
• Ability to work accurately under pressure and meet deadlines & targets
• Excellent customer service/customer care skills
•Strong problem-solving skills

To apply please contact HR on 028 7938 7106 or email your CV to info@cfm-ni.com.