Job Title: Contracts Manager (M&E)
Line Manager/ Reporting to: M&E Operations Manager
Location: HQ (Magherafelt)
About us:
Established in 1974, CFM is a multi-award-winning all trades construction and maintenance company servicing clients across the public and private sector.
Innovation has been central to the growth of the business, with CFM trusted and valued by clients throughout Northern Ireland.
As a business, we deliver high-quality maintenance and improvement services within local government, social housing, healthcare, commercial and industrial sectors, having responsibility for a portfolio of 40,000+ properties, delivering approximately 2,000+ repairs and projects each week.
As a family business, our team are our most important resource, united by our strong company values. Our team are Committed, Focused and Motivated to help achieve our vivid vision which is to support the lives of 1 million People by 2031, by maintaining & regenerating 100,000 places, ensuring that our operations create a sustainable Planet for tomorrow.
About the role:
The Contracts Manager will support the M&E Operations Manager in the service & delivery of maintenance & improvement contracts for the relevant area. They will have oversight & support the management of Sub-Contractors, Direct Labour, Stores, Supply Chain Partners, Planners & Administrators.
Success in the role is to deliver all contract works in line with client KPI requirement and internal targets while ensuring staff understand their roles while providing adequate resources, organizing the work & closely monitoring to ensure works are being completed safely, on time, to specification, and within cost.
Managing the CFM and Client relationship is very important to the role, ensuring transparency and good channels of communication exist and are maintained.
What we offer:
We are a multi-award-winning company with a very exciting 10-year vision and at the heart of this vision is our People and our desire to create a positive impact in all that we do.
As a business we are committed to encourage and inspire in all that we do, motivating our teams to reach their full potential through a collaborative approach focused on building the skills needed for the future.
.png)
Key Responsibilities
• To manage the KPIs in place with our clients daily using Huddles/dashboards with supply chain, Planners, and administration team monitoring & communication driver for achieving success daily and ultimately achieving month end targets.
• Driving H&S Compliance in all work practices & monitoring through H&S Inspections carried out via Site visits. Deliver required H&S review targets internally and externally. Requesting RAMS from Supply chain and issuing to Client.
• Recording corrective actions, NCR’s and improvements will be captured daily at the Daily Huddle with the Team and monitored through to completion.
• Ensure the team (inclusive of Supply chain) fully comply with all work processes using the IT systems and PDAs in place to manage the high volumes of work & ensure strong compliance across all workstreams.
• Applications management including Accuserv, C-View for contract management NTD for capturing hours worked, Accumobile for managing jobs, Teletrac for managing vehicles, SharePoint, IMS and any other software or system.
• Have an overview daily of the Planning & Scheduling of the work with the supply chain Teams, advising and coaching staff to ensure CFM operate as efficiently as possible with each contractor/ trade maximizing productivity.
• Coordinate and manage supply chain, hold progress and performance meetings ensuring supply chain delivery mirrors CFM’s
• Monitoring Job Numbers & Workflows ensuring adequate resource is in place to meet the Key Performance Indicators set by our clients. Contract manager will be responsible for implementing any corrective actions required to address performance slippage.
• Liaise with Client management on contract matters, responding to queries, complaints and preparation of KPI challenges, contractor reports, improvement plans and PLIC claims.
• Operational and commercial management of projects. This includes Preparation and submission of job costs in line with the contract Schedule of Rates, agreeing specification for works pre-start, closely monitoring project throughout to ensure project targets are achieved and procuring and managing cost of Subcontractor packages.
• Liaise with the Stores Personnel to ensure all Materials are available to keep work streams operating according to the Planned Schedules. Ensure communication of any materials shortages is highlighted promptly & communication with clients is clear and timely to manage expectations.
• Management of all KPIs relating to the contract with prompt daily Corrective Actions in place where necessary, using a flexible approach to problem solving to meet targets
• Assist with and champion Continuous Improvement and LEAN initiatives within the department by identifying more efficient ways of doing things.
• Attend client meetings representing CFM in the best possible light
• To perform the job in accordance with the company’s policies and procedures,
• To perform any other duties as may be reasonably required
OKR/KPIs:
• Successful implementation and delivery of contracts that achieve client KPI’s & contractual obligations
• Implementation of corporate strategy and goals - OKR’s
• SHEQ compliance
• Efficient & effective client and internal KPI targets are met and maintained via the utilisation of IT reports and systems
• Attracting, retaining, and developing talent and culture at levels of the business via initiatives mentioned above
Continuous Professional Development
Our Requirements: Essential Criteria
• Experienced in Facilities Management Industry
• Good written & verbal communication skills
• A valid UK Driver’s Licence
Desirable Criteria
• CSR Supervisor Card or NVQ equivalent
• Previous experience in a Leadership Role
• IT Skills & knowledge of Microsoft applications (Outlook, Word, Excel,)
• Previous experience in working on Housing Associations contracts
• Previous Experience working on heating maintenance contracts
• Knowledge of M&E Specialist systems.
Competencies
• Be personally organised at all times
• Good communication & interpersonal skills
• Be able to foster a team ethic with colleagues
• Ability to focus & remain calm under pressure
• Ability to keep track of multiple tasks or projects & manage their own time effectively
• Ability to problem solve and make quick decisions regarding H&S, executing work & disciplinary issues.
• Ability to think outside the box regarding improvements to efficiencies
Our Vision & Purpose:
CFM is a purpose-driven company, with an exciting Vision and we are extremely passionate about supporting and developing our team.
Our United Nations Sustainable Development Goals (SDGs):
The 2031 Agenda for Sustainable Development was adopted by all United Nations member states in 2015. It provides a shared blueprint for peace and prosperity for people and the planet, now and into the future. Here at CFM, we are passionate about playing our part in maintaining a sustainable planet for all. By connecting our Purpose and Values to the Sustainable Development Goals 7, 8 and 11, we are ensuring that we keep a strategic and refined focus on making a significant contribution towards the delivery of associated targets underpinning these goals
.jpg)
Our Values:
Our Values describe what is important to CFM and form the basis of every decision we make.
